Customer service


  • Prices and terms herein supersede all previous pricing. Prices are subject to change without notice.


  • Phone orders may be placed by calling 0086 2083586712.

  • Orders may also be faxed over to 0086 2083586712.

  • Order cancellations can only be requested prior to shipment.

  • Orders can be emailed directly to sales representatives.

  • Smoked products are strictly for show and off road use only.

Back Orders

  • Back order cancellations can only be requested prior to shipment.

Shipment & Freight Policy

  • All freight-prepaid shipments will be by a freight company chosen by NOKPRO unless the freight company is specified at the time the order is placed.

  • NOKPRO is not responsible for any custom/brokerage fees, taxes or duties related to international orders.

Shortages & Damages

  • Inspection of shipments is the responsibility of the customer. Damage or shortages need to be re-ported by the customer to the carrier at the time of delivery and noted on the bill of lading. Any claims not re-ported within 48 hours of delivery will not be honored.

  • NOKPRO needs to be notified of any items that are damaged during shipping. Claim process may take up to 21 days.

  • Do not deduct shortages from invoices when making payment.

  • The customer will be responsible for payment of any damages or shortages not re-ported within 48 hours of receipt of the shipment.


  • All returns require an RMA (returned merchandise authorization) number authorized by NOKPRO. All authorized returns will be made on a freight-prepaid basis, including insurance.

  • Returns must be made within 14 days of receipt. All returns will be issued as credit, not a refund, and may only be applied to a 2/1 (two for one) offsetting order. Non-defective items are not eligible for return or exchange after the 14 day period. NO EXCEPTIONS.

  • RMA number must clearly be displayed on the return label or box.

  • Items returned without an approved RMA number will be refused and returned to sender.

  • Items to be returned must be received by NOKPRO within 30 days from issue of an RMA number. After 30 days, the RMA is void.

  • Item must be in original packaging and in new resalable condition.

  • Any item that was used or fully/partially installed is non-returnable.

  • Shipping fees are non-refundable. Customer is responsible for shipping charges incurred to and from NOKPRO.

  • Returned items must be boxed and shipped in a manner so as not to be damaged in transit. Damage to boxes or product due to packaging will result in a re-box charge or loss of credit for that product.

  • Authorized returnable products should be shipped prepaid to NOKPRO. NOKPRO does not accept collect shipments for any returns.

  • Any overages of product received but not listed on the RMA will not be credited.

  • Product that is returned and determined to be non NOKPRO product will not be credited, nor returned to the point of origin. Parts will be scrapped.

  • Any items containing manufacture defects or mislabeled items (missing parts, incorrect color, same side items, etc) must be re-ported to your assigned sales representative within 14 days from day of receipt.NOKPRO will only issue a return label within the 14 day period. Items re-ported after the 14 day period will be shipped back at customer's expense.

Warranties/Defective Items

  • Any NOKPRO products that are found to be defective are covered for a period of 1 Year (If purchased after 3-6-2014) following the original purchase date.

  • Please use the bulbs provided with our products to complete installation. If bulbs are not provided, please transfer your OEM bulbs. Installing aftermarket bulbs such as; LEDs or HIDs will void the warranty on our product.

  • NOKPRO is not responsible for damage caused by bulbs not supplied with the units.

  • All warranty claims must be accompanied by the original proof of purchase. Please keep all boxes, warranties and owner's manuals when you receive them. They are very important in the event merchandise is damaged, becomes defective or needs to be returned.

  • Cost of installation and labor is not covered in the warranty. NOKPRO shall not be held liable for any incidental or consequential damages and/or injuries from the result of use of its parts.

  • Any item that is returned as defective, and found to be non-defective will have no credit issued and part will be returned at sender's expense.

  • NOKPRO reserves the right to send replacement components for warranty/defective issues in the field.

  • Items found to be defective within 30 days will have a return label issued by NOKPRO. Any items found to be defective after 30 days will be shipped at the customer's expense. RMA number must be displayed on return label or box. Warranty items returned without an approved RMA number will be refused and returned to sender.

304 Stainless Steel Limited Lifetime Warranty

  • NOKPRO offers the original purchaser a limited lifetime warranty from defects in material and workmanship. This warranty does not cover shipping damage, misuse, mishandling, road hazards, product modifications, or discoloration. This warranty does not cover cost for installation, removal, labor or shipping. This warranty only applies to new products installed on the original vehicle. The warranty covers the replacement or repair of any part or parts that are defective and returned to NOKPRO with an RMA number.

  • Warranty claims cannot be determined until returned goods are inspected.

  • If you live in an area that uses salt or other harsh chemicals for snow and ice removal, it is very important that you keep your bars clean. If you allow salt and other harsh snow and ice removing chemicals to stick to your bars, this may cause your bars to rust prematurely and will void your warranty (warranty will be voided under product neglect) Keep your step bars, grill guards, and bull bars clean of salt and other snow removing chemicals. DO NOT use any chemicals, even those meant to protect the product, on the product without consulting NOKPRO first. Failure to do so will void your warranty.