SHIPPING & RETURNS

Shipping Policy

The shipping method will be confirm before you paid.

Pls pay attention for it and disscuss before you paid.

Shipping method change only before we shipping it out.

chinese post mail isn't support on here as there is not tracking number and takes about 60 days and highly lost risk.

Return & Exchange Policy

Returns

  • All returns require an RMA (returned merchandise authorization) number authorized by NOKPRO. All authorized returns will be made on a freight-prepaid basis, including insurance.

  • Returns must be made within 14 days of receipt. All returns will be issued as credit, not a refund, and may only be applied to a 2/1 (two for one) offsetting order. Non-defective items are not eligible for return or exchange after the 14 day period. NO EXCEPTIONS.

  • RMA number must clearly be displayed on the return label or box.

  • Items returned without an approved RMA number will be refused and returned to sender.

  • Items to be returned must be received by NOKPRO within 30 days from issue of an RMA number. After 30 days, the RMA is void.

  • Item must be in original packaging and in new resalable condition.

  • Any item that was used or fully/partially installed is non-returnable.

  • Shipping fees are non-refundable. Customer is responsible for shipping charges incurred to and from NOKPRO.

  • Returned items must be boxed and shipped in a manner so as not to be damaged in transit. Damage to boxes or product due to packaging will result in a re-box charge or loss of credit for that product.

  • Authorized returnable products should be shipped prepaid to NOKPRO. NOKPRO does not accept collect shipments for any returns.

  • Any overages of product received but not listed on the RMA will not be credited.

  • Product that is returned and determined to be non NOKPRO product will not be credited, nor returned to the point of origin. Parts will be scrapped.

  • Any items containing manufacture defects or mislabeled items (missing parts, incorrect color, same side items, etc) must be re-ported to your assigned sales representative within 14 days from day of receipt.NOKPRO will only issue a return label within the 14 day period. Items re-ported after the 14 day period will be shipped back at customer's expense.

NOKPRO

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